Terms and conditions

Last modified: April 14, 2024

Our services

Acceptance of Terms:

Welcome to G7Cloud! These Terms and Conditions outline the rules and regulations for the use of our WordPress hosting services and associated digital platforms, including our website and customer portal. By accessing and using our services, you accept these terms in their entirety. If you do not agree with any part of these terms, you are prohibited from using our services.

Account Registration and Management

  1. To access certain features of our services, you must create an account with accurate, complete, and current information.
  2. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
  3. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Service Usage and Restrictions

Unauthorized Use: 

  1. To access certain features of our services, you must create an account with accurate, complete, and current information.
  2. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
  3. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Services management

  • G7Cloud provides high-performance WordPress hosting solutions designed to optimize the speed and security of your websites.
  • You agree not to use our services in any way that:
    • Is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.
    • Would disrupt the services’ operations or the use of the services by other users.
    • We reserve the right to suspend or terminate your account if we determine that your activities are causing harm to our services or are being conducted in violation of these terms.

Payment Terms

  • Fees for our services are billed on a subscription basis and are due at the start of each billing cycle.
  • Late payments may result in temporary suspension of service until full payment is received.
  • Prices are subject to change with prior notice. Changes will not affect any charges already incurred but will apply to subsequent renewals.

Uptime Guarantee and Service Level Agreement (SLA)

  • We commit to a 99.9% uptime service level. This guarantee excludes planned downtime for maintenance, the effects of external factors, or outages outside of our control.
  • If uptime falls below the guaranteed level, we will provide service credits according to our SLA, which is detailed separately.

Customer Support

  • Support is available through multiple channels, including email, phone, and live chat.
  • We strive to provide prompt and effective assistance to address your technical or billing inquiries.

Intellectual Property Rights

  • All proprietary materials provided on our website, such as text, graphics, logos, images, as well as the service marks, are owned by G7Cloud or our licensors and are protected by intellectual property laws.
  • You may not use any such content without the prior written permission of the owner.

Data Protection

  • We implement robust security measures to protect your data stored on our servers.
  • Our Privacy Policy, which forms part of these Terms, sets out how we collect, handle, and secure your personal information.

Termination and Cancellation

  • You may terminate your service with us at any time. Instructions for doing so are provided on our website.
  • We may terminate or suspend your access to our services without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.

Modifications to Terms

  • We reserve the right to modify these terms at any time. Changes will become effective immediately upon posting on our site.
  • Your continued use of our services after such changes will constitute your consent to the modified Terms and Conditions.

Governing Law

  • These Terms and Conditions shall be governed by and construed in accordance with the laws of [Jurisdiction], and you submit to the non-exclusive jurisdiction of the state and federal courts located in [Jurisdiction] for the resolution of any disputes.

Contact Information

  • For any questions or concerns regarding these Terms and Conditions, please contact us via email at [email protected]