# G7Cloud > UK web hosting and an AI website builder, run by a small British team since 2017. Managed WordPress, WooCommerce and Magento, plus Node.js, Next.js and headless CMS applications, each on its own isolated container with its own database. Fixed monthly pricing with no usage metering, UK infrastructure and UK support. G7Cloud is a hosting provider, not a marketplace or a reseller. Sites run on the company's own infrastructure in the UK. Every site gets a dedicated container rather than a shared pool, and its own database rather than shared tables. ## Key facts - Hosting starts at £12 a month (Starter), billed in GBP. Annual billing saves 20%. - There is a free tier (Free) for building and previewing sites. - Pricing is fixed per plan. There is no usage-based billing, no per-visit metering and no bandwidth overage: the signup price is the renewal price. - Infrastructure and support are UK-based. G7Cloud has hosted UK sites since 2017. - Included on every plan: Free SSL certificates on every site (incl. wildcard); ScaleShield firewall & bot protection in front of every site; AI Website Builder on every plan; UK-based infrastructure & support; Dedicated containers: one isolated container per site; One database per site, never shared tables; Two-factor authentication; No usage-based billing, just a fixed monthly price. ## Plans Current ladder, generated from the price catalogue. Full detail and annual prices are on the pricing page. - Free: £0/month, builder only, no hosted site, 256 MB RAM, 1 GB storage - Starter: £12/month, 1 site, 1 GB RAM, 15 GB storage - Business: £24/month, 3 sites, 1 GB RAM, 30 GB storage - Pro: £59/month, 10 sites, 2 GB RAM, 80 GB storage - Studio: £99/month, 15 sites, 2 GB RAM, 150 GB storage - Agency: £179/month, 25 sites, 3 GB RAM, 300 GB storage - Solo: £29/month, 1 site, 4 GB RAM, 50 GB storage - Solo Plus: £59/month, 1 site, 8 GB RAM, 100 GB storage - Solo HA: £99/month, 1 site, 8 GB RAM, 150 GB storage ## Pricing and what is included - [Pricing](https://g7cloud.com/pricing): Every plan with its monthly and annual price in GBP, sites included, storage, RAM and CPU. The prices shown at signup are the prices charged at renewal. - [Specifications and limits](https://g7cloud.com/specifications): Every plan against every attribute on one page: sites, RAM, storage, CPU, databases, support tier and add-on prices, plus what is explicitly not metered (visits, bandwidth, usage). - [What every plan includes](https://g7cloud.com/features/difference): The things that do not vary by tier: a dedicated container per site, one database per site, free SSL, the ScaleShield firewall and UK support. - [Enterprise](https://g7cloud.com/enterprise): Hand-sold contracts with a bespoke written SLA and an agreed availability target with service credits. Self-serve plans do not carry a credit table. - [Wholesale and volume pricing](https://g7cloud.com/wholesale): Per-site pricing bands for agencies and resellers running sites at volume. - [Service level agreement](https://g7cloud.com/sla): The uptime commitment, how it is measured, and the 30-day money-back terms that back it on self-serve plans. ## Platforms and stacks - [Hosting for apps built with AI agents](https://g7cloud.com/ai-builders): Deploying agent-written code: git push-to-deploy, PR preview environments, managed databases on a private network, and the scoped API keys that let an agent or CI job do it without a browser session. - [Managed PostgreSQL, Redis and ClickHouse](https://g7cloud.com/databases): The managed database engines and versions, what can be configured on each, how an instance is attached to a private network, and the backup, failover, metrics and console features. - [All supported platforms](https://g7cloud.com/platforms): Index of every application type that can be hosted, with the per-stack detail pages. - [WordPress hosting](https://g7cloud.com/wordpress-hosting): Managed WordPress: per-site containers, object and page caching, staging, and nightly restore-tested backups. - [WooCommerce hosting](https://g7cloud.com/woocommerce-hosting): WordPress hosting tuned for shops, including cart and checkout cache handling. - [Magento hosting](https://g7cloud.com/magento-hosting): Managed Magento with the PHP, Redis and search services the platform expects. - [Node.js hosting](https://g7cloud.com/nodejs-hosting): Node applications deployed from git, with build steps and environment variables. - [Next.js hosting](https://g7cloud.com/nextjs-hosting): Next.js on a container you control, without per-request or bandwidth metering. - [Headless CMS hosting](https://g7cloud.com/headless-cms-hosting): Overview of the headless options: Strapi, Payload, Directus, Medusa and Ghost. - [Ecommerce hosting](https://g7cloud.com/ecommerce-hosting): The shop-specific side: payment flows, stock, and what a store needs under load. - [Email hosting](https://g7cloud.com/email-hosting): Mailboxes on the customer domain, with spam filtering and the usual IMAP and SMTP access. - [AI website builder](https://g7cloud.com/website-builder): The included builder: what it can generate, how sites publish, and how to attach a custom domain. ## Infrastructure and security - [Where the servers are](https://g7cloud.com/datacenter): The UK data centre, the hardware behind the platform, and where customer data is held. - [ScaleShield](https://g7cloud.com/features/scaleshield): The firewall and bot protection that sits in front of every site, and what it filters. - [Backups](https://g7cloud.com/features/backups): Backup frequency, retention, how restores work, and how restores are tested. - [Monitoring](https://g7cloud.com/features/monitoring): Uptime checking, what triggers an alert, and what customers are told when something breaks. - [Private networking](https://g7cloud.com/features/private-network): How sites, databases and services reach each other without crossing the public internet. - [Developer tools](https://g7cloud.com/features/developer-tools): SSH, SFTP, git deploys, staging, WP-CLI and database access. - [Platform status](https://g7cloud.com/status): Current and historical service status. ## Moving an existing site - [Migration](https://g7cloud.com/migration): How a site is moved across, what it costs, and the expected downtime. - [WordPress migration](https://g7cloud.com/migration/wordpress): The WordPress-specific migration path, step by step. - [Emergency help](https://g7cloud.com/emergency): What to do about a site that is down, hacked, or has been left without a host. ## Comparisons - [G7Cloud compared with Kinsta](https://g7cloud.com/compare/kinsta): Side-by-side on pricing model, visit limits and what is included. - [G7Cloud compared with WP Engine](https://g7cloud.com/compare/wp-engine): Side-by-side on pricing model, visit limits and what is included. - [G7Cloud compared with Cloudways](https://g7cloud.com/compare/cloudways): Side-by-side on managed hosting scope and billing. - [G7Cloud compared with Vercel](https://g7cloud.com/compare/vercel): Side-by-side for Next.js and Node apps, including how usage is billed. ## Company - [About G7Cloud](https://g7cloud.com/about): Who runs the company, where it is based, and how long it has been hosting UK sites. - [Contact and support](https://g7cloud.com/contact): How to reach support and sales, and the hours cover is provided. - [Frequently asked questions](https://g7cloud.com/faq): Direct answers to common questions on billing, limits, migrations and the builder. - [Legal](https://g7cloud.com/legal): Terms of service, privacy policy and acceptable use. ## Guides and articles - [How to Deploy an App Your AI Agent Built](https://g7cloud.com/resources/how-to-deploy-an-app-your-ai-agent-built): Your agent wrote a working app. Here is what to do next: push it to git, give it a database, keep that database private, and check a change before it ships. - [WordPress Object Caching with Redis and Memcached](https://g7cloud.com/resources/wordpress-object-caching-redis-memcached-guide): What object caching does for WordPress, when it helps and when it will not, how to choose between Redis and Memcached, and how to prove it is working. - [WordPress Cron: Fix Missed Tasks and WooCommerce](https://g7cloud.com/resources/wordpress-cron-jobs-fix-missed-tasks-woocommerce): Why WP-Cron misses scheduled tasks, how it breaks WooCommerce emails and stock sync, and how to move to a server cron job that runs on time every time. - [nload: Monitor Live Network Traffic on Linux](https://g7cloud.com/resources/what-is-nload-and-how-to-install-use-it): Install nload and read live inbound and outbound bandwidth on a Linux server, plus when iftop, nethogs or vnstat answer the question nload cannot. - [Linux System Logs and Where to Find Them](https://g7cloud.com/resources/understanding-linux-system-logs-and-where-to-find-them): Where every Linux log lives, how to read journalctl and the files in /var/log, and how to find the entry that explains an outage instead of endless noise. - [Fix High CPU and Memory Usage on WordPress](https://g7cloud.com/resources/troubleshoot-high-cpu-memory-usage-wordpress): Find what is really consuming CPU and memory on a WordPress site: bots, slow queries, heavy plugins or a missing cache, before you pay for a bigger server. - [Nginx Reverse Proxy Cache: A Complete Setup Guide](https://g7cloud.com/resources/the-ultimate-guide-to-setting-up-nginx-reverse-proxy-cache): Configure an Nginx reverse proxy cache from scratch: proxy_cache_path, cache keys, bypass rules for logged-in users, stale-while-revalidate and purging. - [SCP Command Examples: Copy Files Over SSH](https://g7cloud.com/resources/scp-command-examples): Practical scp examples for copying files and folders between Linux servers over SSH, with the flags that matter and when rsync is the better tool for the job. - [How to Safely Update and Patch a Linux Server](https://g7cloud.com/resources/safely-update-and-patch-linux-server): Apply security patches to a Linux server without breaking the sites on it: what to check first, how to separate security from feature updates, and rollback. - [How to Safely Trim a Large WordPress Database](https://g7cloud.com/resources/safely-trim-large-wordpress-woocommerce-database): Find what is filling a WordPress or WooCommerce database, delete the parts that are safe to remove, and leave orders, customers and logins untouched. - [PHP Versions for WordPress: Which One to Run](https://g7cloud.com/resources/php-versions-for-wordpress-2025-guide): Which PHP version WordPress should run on, how to check what you are using, and how to upgrade without breaking the site when a plugin refuses to cooperate. - [Offloading WordPress Media to External Storage](https://g7cloud.com/resources/offloading-wordpress-media-external-storage-uk): When moving WordPress media to object storage helps and when it hurts, how to migrate safely, and the mistakes that break image URLs or slow a UK site down. - [Linux Users, Groups and Permissions Explained](https://g7cloud.com/resources/linux-users-groups-file-permissions-web-servers): How Linux users, groups and file permissions fit together: UIDs, primary and secondary groups, chmod and chown, umask and the special permission bits. - [Linux File Permissions for Web Servers and WordPress](https://g7cloud.com/resources/linux-file-permissions-web-servers-wordpress): The correct file and folder permissions for a Linux web server, why 777 breaks security, and the commands to reset a WordPress install without breaking it. - [How to Run a Speed Test from the Linux Terminal](https://g7cloud.com/resources/how-to-use-curl-to-run-a-speed-test): Measure download speed, upload speed and latency on a headless Linux server using curl, speedtest-cli and iperf3, with the exact commands and how to read them. - [How to Tune PHP-FPM for Performance](https://g7cloud.com/resources/how-to-tune-php-fpm-for-performance): Size PHP-FPM pools from real memory figures, choose between dynamic and ondemand, and fix the 502 errors that come from max_children being set too low. - [How to Reboot a Linux Server Safely: Every Command](https://g7cloud.com/resources/how-to-reboot-linux-commands): The commands that reboot a Linux server, how to schedule and cancel one, and the pre-flight checks that stop a routine restart turning into an outage. - [How to Read a Hosting SLA: Uptime and Recovery](https://g7cloud.com/resources/how-to-read-hosting-slas-uptime-support-recovery): What uptime percentages, support response times and recovery targets actually commit a host to, which exclusions matter, and what to ask before you sign. - [How to List Users on Linux](https://g7cloud.com/resources/how-to-list-users-on-linux): List every user account on a Linux server, separate people from system accounts, and see who is logged in now or has logged in recently, with exact commands. - [How to Extract .gz and .tar.gz Files on Linux](https://g7cloud.com/resources/how-to-extract-gz-files-on-linux): The difference between .gz and .tar.gz, the commands to extract each one, how to keep the original, and how to unpack a huge archive without filling the disk. - [How to Clear the Chrome DNS Cache](https://g7cloud.com/resources/how-to-clear-chrome-dns-cache): Clear Chrome's internal DNS and socket cache, flush your operating system resolver, and check what the public internet actually sees after a DNS change. - [How to Add a User to a Group on Linux](https://g7cloud.com/resources/how-to-add-a-user-to-a-linux-group): Add a user to a Linux group with usermod without wiping their existing groups. Covers primary and secondary groups, and why changes need a fresh login. - [How to Check CPU, Memory and Disk Usage on Linux](https://g7cloud.com/resources/check-cpu-memory-disk-usage-linux-server): The commands that show what a Linux server is really doing: load average, free memory, disk space and I/O wait, and how to read each one correctly. - [Linux Package Managers: apt and dnf for Beginners](https://g7cloud.com/resources/beginners-guide-linux-package-managers-apt-yum): A beginner's guide to apt and dnf: installing, searching, removing and holding packages, what a repository is, and the equivalent command on each distribution. - [WooCommerce vs Shopify (UK, 2026): Cost & Ownership](https://g7cloud.com/resources/woocommerce-vs-shopify): A UK comparison of WooCommerce and Shopify: real monthly costs, transaction fees by revenue level, who owns what, and a third path worth knowing. - [Best WordPress Hosting UK: A Buyer's Guide (2026)](https://g7cloud.com/resources/best-wordpress-hosting-uk): How to judge UK WordPress hosting on billing, isolation and tested backups, with fair reviews of Kinsta, WP Engine, SiteGround, Cloudways and G7Cloud. - [Best AI Website Builders in 2026](https://g7cloud.com/resources/best-ai-website-builder-2026): Wix ADI, Framer AI, 10Web, Durable and G7Cloud compared: what each AI actually builds, what you own at the end, and which one fits your project. - [DDoS Protection for WordPress: A Plain Guide](https://g7cloud.com/resources/ddos-protection-for-wordpress): How DDoS attacks work, why a WordPress plugin cannot stop one, and how filtering traffic in front of your site keeps it online. Calm and practical. - [How to Speed Up WooCommerce: A Complete Guide](https://g7cloud.com/resources/woocommerce-speed-optimisation): WooCommerce is slow because carts and checkout can't be cached. Here is how to fix it: page caching rules, object caching, database cleanup and PHP workers. - [WordPress Backup Strategy: How Often to Back Up](https://g7cloud.com/resources/wordpress-backup-strategy-guide): How often should you back up a WordPress site? Daily for most, hourly for shops. Here is the frequency, the 3-2-1 rule, and how to test a restore. - [How Website Speed Affects Conversions and Sales](https://g7cloud.com/resources/how-slow-websites-kill-conversions): Slower pages lose sales in a measured, repeatable way. Here is the research, a method to turn speed into a revenue figure, and where hosting fits. - [Managed vs Shared WordPress Hosting: Real Difference](https://g7cloud.com/resources/managed-wordpress-hosting-vs-shared-hosting): Shared hosting is cheaper on paper. Managed hosting isolates your site and owns the hard jobs. Here is the real difference, and which one your site needs. - [How to Secure a WordPress Site Beyond Plugins](https://g7cloud.com/resources/wordpress-security-beyond-plugins): A security plugin acts only after a threat reaches PHP. Real protection is layered: a firewall in front, least privilege, updates, backups and isolation. - [Core Web Vitals for WordPress: The 2026 Guide](https://g7cloud.com/resources/core-web-vitals-guide-for-wordpress): A plain guide to Core Web Vitals for WordPress: what LCP, INP and CLS mean, the 2026 thresholds, how to measure them, and the exact fixes for each. - [Why WordPress Speed Should Not Rely on Plugins](https://g7cloud.com/resources/why-wordpress-performance-shouldnt-depend-on-plugins): Caching and optimisation plugins run PHP before they help. Here is why WordPress speed should not rely on plugins, and what your hosting should own instead. ## Answers to common questions - [Do you offer a free trial?](https://g7cloud.com/faq/free-trial): There is no trial, because there is no need for one: the Free plan is free forever. You get the AI Website Builder with one project, publishing to yoursite.sites.g7cloud.com, and... - [What can the AI Website Builder actually build?](https://g7cloud.com/faq/what-can-the-ai-website-builder-build): Full-stack applications with their own database and admin panel. Blueprints include an online shop, bookings, CMS/blog, real estate, restaurant, events and fully custom builds,... - [How do I know a backup will actually restore?](https://g7cloud.com/faq/restore-tested-backups): Because we test it. Every backup is automatically restore-tested nightly: a real restore onto a separate test server, not a quick file check. - [Can I run WordPress and Next.js on the same plan?](https://g7cloud.com/faq/wordpress-and-apps-same-plan): Yes. A hosted site slot runs any supported type. There is no separate WordPress pricing or app pricing. - [What is G7Cloud?](https://g7cloud.com/faq/what-is-g7cloud): G7Cloud is a UK platform that does two things. First, an AI Website Builder that ships database-backed websites: online shops, bookings and admin panels, each backed by its own... - [How is G7Cloud different from other hosting providers?](https://g7cloud.com/faq/how-g7cloud-is-different): Two ways. The model: one price ladder covers everything (Free (£0), Starter (£12/mo), Business (£24/mo), Pro (£59/mo), Studio (£99/mo), Agency (£179/mo), Solo (£29/mo), Solo Plus... - [Where is your infrastructure?](https://g7cloud.com/faq/where-is-g7cloud-hosted): Our infrastructure is UK-based, and so is the team that builds and runs it. When you open a support ticket, it is answered by the engineers who built and run the platform. - [How long has G7Cloud been hosting websites?](https://g7cloud.com/faq/how-long-has-g7cloud-been-hosting): We have hosted UK websites since 2017: about a decade of running production WordPress, ecommerce and application hosting. - [What are AI tokens?](https://g7cloud.com/faq/what-are-ai-tokens): Tokens are the units AI models use to read and write text: one token is roughly three-quarters of a word. - [Do I own the code the AI writes?](https://g7cloud.com/faq/do-i-own-the-code): Yes. You can inspect everything in the built-in code browser, undo any change with per-turn checkpoints, and export the code. - [Where do builder sites get published?](https://g7cloud.com/faq/where-builder-sites-publish): Every plan, including Free, can publish to a free yoursite.sites.g7cloud.com subdomain with SSL. From Starter up you can publish on your own custom domain. - [What happens when I run out of AI tokens?](https://g7cloud.com/faq/run-out-of-ai-tokens): Nothing breaks and nothing is charged behind your back: your published sites stay live and editable by hand. - [Can I edit a site myself after the AI builds it?](https://g7cloud.com/faq/edit-site-after-the-ai-builds-it): Yes, three ways: ask the builder in plain English, change copy and styling visually with click-to-edit, or open the code browser and edit the code directly. - [Can the AI Website Builder create an online shop?](https://g7cloud.com/faq/ai-builder-online-shop): Yes. The shop blueprint builds a working store: product variants, stock control, collections, discount codes, order management, image uploads and Stripe checkout, backed by its... - [Do you offer free migration?](https://g7cloud.com/faq/free-website-migration): Yes: free assisted migration on paid plans. Our team does the move with you: we copy your site to G7Cloud, you preview the result running on our infrastructure, and DNS only... - [Will my site go down during migration?](https://g7cloud.com/faq/migration-downtime): Your current site stays live on your existing host throughout. We build and test the copy on G7Cloud first; the DNS switch happens only after you have previewed the migrated site... - [Can you migrate multiple sites?](https://g7cloud.com/faq/migrate-multiple-sites): Yes. For agencies and larger portfolios we plan the schedule with you and move sites in batches, each with its own preview and approval. - [How long does a website migration take?](https://g7cloud.com/faq/how-long-does-migration-take): It depends on the size of the site, but the schedule never costs you uptime: your current site stays live on your old host while we build and test the copy, and DNS only switches... - [Do you migrate email as well as the website?](https://g7cloud.com/faq/migrate-email-accounts): Yes. If you want your mail on G7Cloud, we plan the mailbox move alongside the site: email hosting with mailboxes, webmail and spam filtering is included from the Starter plan, and... - [What is ScaleShield?](https://g7cloud.com/faq/what-is-scaleshield): ScaleShield is the security and speed layer in front of every site on every plan, including Free: a web application firewall (WAF), bot protection and free TLS. - [Is SSL included?](https://g7cloud.com/faq/free-ssl-certificates): Yes. Free TLS certificates, including wildcard certificates, are issued and renewed automatically for every site. - [How are sites isolated from each other?](https://g7cloud.com/faq/how-sites-are-isolated): Every site runs in its own dedicated container with its own database, isolated from every other site on the platform. - [Do I need to install security plugins?](https://g7cloud.com/faq/do-i-need-security-plugins): ScaleShield handles firewall and bot filtering in front of your site, so you do not need a plugin for that layer. - [How does G7Cloud handle bot attacks and traffic floods?](https://g7cloud.com/faq/bot-attack-protection): ScaleShield identifies and drops hostile automation in front of your site: content scrapers, credential-stuffing scripts, comment spam and exploit scanners never reach your PHP... - [Does the dashboard support two-factor authentication?](https://g7cloud.com/faq/two-factor-authentication): Yes. Two-factor authentication is available on every account at no extra cost, alongside team roles (owner, admin, developer, editor, viewer) and an audit log of every admin... - [How do backups work?](https://g7cloud.com/faq/how-backups-work): Scheduled daily, weekly or monthly backups plus manual backups on demand, with incremental support. You can restore a full site, a single file or a single database. - [Do you guarantee uptime?](https://g7cloud.com/faq/uptime-guarantee): We commit to 99.99% uptime, backed by a 30-day money-back guarantee rather than a service-credit scheme. - [What monitoring is included?](https://g7cloud.com/faq/monitoring-included): Per-minute HTTP health checks with alerts by email, webhook or Slack, a daily uptime digest, TLS expiry alerts, and resource metrics with 90-day retention. - [Can I keep backup copies outside G7Cloud?](https://g7cloud.com/faq/offsite-backup-copies): Yes. Point your backup schedule at your own S3, R2 or SFTP target and a copy is delivered to storage you control, outside our platform. - [What can I host on G7Cloud?](https://g7cloud.com/faq/what-can-i-host): WordPress, WooCommerce, Magento, WHMCS, Ghost, Directus and custom PHP (7.4 to 8.4), plus git-deployed apps in 14 frameworks: Next.js, Astro, Nuxt, SvelteKit, Remix, Vite... - [How does git deployment work?](https://g7cloud.com/faq/git-deployment): Connect GitHub, GitLab or Bitbucket and push to deploy, with live build logs in the dashboard. - [What databases are available?](https://g7cloud.com/faq/databases-included): Every hosted site gets its own MariaDB database: one per site, never shared. Managed PostgreSQL 15 and Redis 7 instances are available as add-ons from the Business plan up. - [What is the difference between the shared and dedicated database?](https://g7cloud.com/faq/shared-vs-dedicated-database): Every site always gets its own isolated database and database user. That never changes. The difference is where it runs. - [Can I use my own domain?](https://g7cloud.com/faq/custom-domains): Yes, on any paid plan: point an A record at 31.132.2.52 and free SSL (including wildcard) is issued automatically. - [Is email hosting included?](https://g7cloud.com/faq/email-hosting-included): Yes, from the Starter plan up: mailboxes on your own domain, webmail you can log into from anywhere, and spam filtering. - [Can I test changes before they go live?](https://g7cloud.com/faq/test-changes-before-they-go-live): Yes. Site cloning (Business and up) copies a site so you can try a risky change on the copy first, and git-deployed apps get pull-request preview environments on Pro and Agency:... - [Can I add RAM, CPU or storage without changing plan?](https://g7cloud.com/faq/add-resources-without-upgrading): Yes. Add-ons attach to any paid plan: extra RAM at £6 per GB, CPU at £3 per GHz, storage at £2 per 10 GB, and an extra hosted site slot at £5 a month. - [How much storage does each plan include?](https://g7cloud.com/faq/storage-allowance): Multi-site plans: Starter 15 GB, Business 30 GB, Pro 80 GB, Studio 150 GB and Agency 300 GB. - [Is pricing different for WordPress, ecommerce or apps?](https://g7cloud.com/faq/one-price-all-site-types): No. One ladder for everything: Free (£0), Starter (£12/mo), Business (£24/mo), Pro (£59/mo), Studio (£99/mo), Agency (£179/mo), Solo (£29/mo), Solo Plus (£59/mo), Solo HA... - [Can I upgrade or downgrade my plan?](https://g7cloud.com/faq/upgrade-downgrade-plan): Yes, at any time from your dashboard. Billing is handled by Stripe with proration, so you are only ever charged for the part of the billing cycle you actually use on each plan. - [Do you offer annual billing?](https://g7cloud.com/faq/annual-billing-discount): Yes, annual billing is 20% off the monthly price. Business, for example, is £230 a year instead of £288. You choose monthly or annual at checkout. - [What payment methods do you accept?](https://g7cloud.com/faq/payment-methods): Card payments, processed by Stripe. Prices are fixed in GBP, and the price on our pricing page is exactly what Stripe charges: the marketing site and the checkout read from the... - [Is there a money-back guarantee?](https://g7cloud.com/faq/money-back-guarantee): Yes: 30 days on all paid plans. If G7Cloud is not right for you, contact us within 30 days of your first payment for a refund. - [What happens when I reach a plan limit?](https://g7cloud.com/faq/plan-limits): Nothing is charged behind your back. Limits are stated up front on the pricing page, the dashboard shows where you stand against them, and reaching one never silently generates a... - [Can I cancel at any time?](https://g7cloud.com/faq/cancel-anytime): Yes. There are no lock-in contracts: cancel from the dashboard whenever you like. Your sites, databases and backups are yours, builder-created code can be exported, and you get a... - [What support channels do you offer?](https://g7cloud.com/faq/support-channels): Email and ticket-based support from our UK team. Your ticket is read and answered by the engineers who run the platform. - [What are your response times?](https://g7cloud.com/faq/support-response-times): We are a small UK engineering team and we answer every ticket as quickly as we can. Pro plans get priority handling, and Agency plans get dedicated support. - [Is there an uptime SLA with service credits?](https://g7cloud.com/faq/uptime-sla): We commit to 99.99% uptime, backed by a 30-day money-back guarantee rather than a service-credit scheme you have to claim. - [What does "managed" actually mean?](https://g7cloud.com/faq/what-managed-means): We run the infrastructure: containers, TLS certificates, ScaleShield, backups (restore-tested nightly), uptime monitoring and the database layer. - [Do you help with WordPress problems?](https://g7cloud.com/faq/wordpress-help): We help with anything platform-side: migrations, DNS and email setup, backup restores, PHP version issues (7.4 to 8.4 per site) and monitoring configuration. ## Optional - [Free IP address location tool](https://g7cloud.com/tools/ip-location): Looks up the location, network and reverse DNS of any IP address or domain. - [Agency hosting](https://g7cloud.com/agency-hosting): Multi-site management, billing and client handover for agencies. - [Partners](https://g7cloud.com/partners): Referral and partner arrangements. - [Careers](https://g7cloud.com/careers): Open roles.