Terms of Service

1. Who these terms are with

These terms are an agreement between you and G7CLOUD ENTERPRISE LTD, a company registered in England and Wales under number 16828080, whose registered office is at 71-75 Shelton Street, London, England, WC2H 9JQ, trading as G7Cloud ("we", "us", "G7Cloud"). By opening an account or using the services you accept them. If you are accepting on behalf of an organisation, you confirm you have authority to bind it, and "you" means that organisation.

These terms apply alongside our Acceptable Use Policy, Privacy Policy and Data Processing Agreement, all of which form part of this agreement. Where you have signed a separate enterprise agreement with us, that agreement takes precedence over these terms.

2. What we provide

G7Cloud provides managed hosting for websites and applications, managed databases, email hosting, DNS hosting, backups, the AI Website Builder, and the security and caching layer that sits in front of every hosted site. Each hosted site runs in its own dedicated container with its own database.

What is included at each price is set out on the pricing page, which forms part of this agreement. We improve the platform continuously and may add, change or remove individual features. We will not materially reduce what your plan includes during a paid term, and where a change materially reduces the service you have paid for, you may terminate and receive a pro rata refund for the unused period.

3. Your account

You are responsible for keeping your credentials confidential and for activity that happens under your account. Two-factor authentication is available on every account and we recommend enabling it. Tell us at security@g7cloud.com as soon as you suspect unauthorised access.

You must give accurate account and billing information and keep it current. We send service notices, including security and billing notices, to the email address on the account, so an address you no longer read is your risk rather than ours.

You must be at least 18 and must not be barred from receiving the services under UK law or the law of any applicable sanctions regime.

4. Acceptable use

Your use of the platform must comply with our Acceptable Use Policy. In short: nothing illegal, nothing that attacks or degrades the platform or other customers, no spam, no malware, no phishing, and no cryptocurrency mining.

You are responsible for your content and for anything your users or your own customers do on your sites, including complying with data protection law for the personal data you place on the platform.

5. Fees, billing and price changes

All prices are in pounds sterling and are billed in advance, monthly or annually, by Stripe. Annual billing carries a 20% discount.

Subscriptions renew automatically at the end of each billing period until cancelled, so that your sites keep running. You can cancel renewal at any time from the dashboard.

Price changes. We will give you at least 30 days' notice of any price increase, by email to the account address. An increase takes effect at your next renewal, never mid-term. If you do not want to pay the new price, cancel before the renewal date and you will not be charged it. The price you sign up at is the price you renew at until we tell you otherwise in writing.

Failed payments. If a payment fails we will retry it and email you. If it remains unpaid we may suspend the affected services. We will not delete your data for non-payment without giving you notice and a reasonable opportunity to pay or to export, and never sooner than 30 days after the failed payment.

Usage above your plan's limits, where a plan carries them, is described on the pricing page. We will not levy a charge you have not agreed to in advance.

6. Refunds and the money-back guarantee

Every paid plan carries a 30 day money-back guarantee. Ask for a refund within 30 days of your first purchase and we will return the payment in full. You do not need to give a reason.

Beyond that window, fees already paid are non-refundable except where this agreement says otherwise or where the law requires it. Where you terminate because we have materially breached this agreement, or because we made a change that materially reduced the service, you receive a pro rata refund for the unused period.

If you are a consumer rather than a business, your statutory cancellation rights under the Consumer Contracts Regulations 2013 apply in addition to the above and are not affected by them.

7. Service commitment

We commit to 99.99% uptime. We do not operate a service-credit scheme on self-serve plans; the 30 day money-back guarantee is what stands behind the commitment instead. Our full reliability commitments, including monitoring, backups and recovery, are on the Service Commitment page.

Hand-sold Enterprise contracts may carry a bespoke written service level agreement with an agreed availability target and service credits, set per contract.

Planned maintenance that we expect to interrupt service is notified in advance by email and on the status page. Emergency maintenance needed to protect the security or integrity of the platform may be carried out without notice, and we will tell you as soon as we reasonably can.

8. Your data and your content

Your content is yours. Nothing in this agreement transfers ownership of it to us. You grant us only the licence we need to host, store, transmit, cache, back up and display it in order to provide the services, and to make copies for backup and restore.

Code produced by the AI Website Builder in your workspace is yours to export, modify and take elsewhere.

You can export your data at any time. Databases, files, mailboxes and builder code are exportable without our involvement, so leaving does not require our cooperation or a support ticket.

Backups are provided as part of the service and are restore-tested daily. They are a recovery mechanism, not an archive, and you remain responsible for keeping your own copies of anything you cannot afford to lose.

9. Suspension

We may suspend services where it is necessary to protect the platform, our other customers, or a third party: for a serious breach of the Acceptable Use Policy, for a security compromise of your site, for unpaid fees after notice, or where we are required to by law.

Except where the situation is urgent, or where notice would prejudice an investigation or make the harm worse, we will tell you before suspending and give you an opportunity to fix the problem. Where we suspend without notice we will tell you as soon as we can and explain why. Suspension is limited to what is necessary: we suspend the affected site rather than the whole account where that is enough.

A suspension for a reason that turns out to be our error is lifted immediately and does not affect your fees.

10. Termination

You can cancel at any time. There are no minimum terms and no exit fees on self-serve plans. Cancellation takes effect at the end of the current billing period unless you ask for it sooner.

We may terminate for material breach that is not remedied within 14 days of written notice, immediately for a serious breach of the Acceptable Use Policy, or on 60 days' notice if we withdraw a service, in which case you receive a pro rata refund for the unused period.

Your data after termination. Live data is retained for 30 days after termination so that an account closed in error or during a dispute can be recovered, and you can export throughout that window. After 30 days it is deleted. Backup copies expire on the backup retention cycle described in the DPA. You can ask us to delete sooner.

11. Warranties

We warrant that we will provide the services with reasonable skill and care, in accordance with this agreement and with applicable law.

Beyond that warranty and any other term this agreement expressly states, and to the extent the law allows, the services are provided without further warranties, express or implied. We do not warrant that the services will be uninterrupted or free from every error, and we are not responsible for third-party software you choose to install, for your own code, or for services you connect to.

12. Limitation of liability

Nothing in this agreement limits or excludes either party's liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

Subject to that, our total aggregate liability arising out of or in connection with this agreement, whether in contract, tort including negligence, or otherwise, is limited to the total fees you paid us in the 12 months immediately before the event giving rise to the claim.

Neither party is liable for indirect or consequential loss, or for loss of profit, revenue, anticipated savings, goodwill, business opportunity, or for loss or corruption of data to the extent it results from the other party's own act or omission. This does not exclude our obligation to provide the backup and restore functionality described in this agreement.

Enterprise agreements may carry different limits, agreed in writing per contract.

13. Indemnity

You will indemnify us against claims brought by a third party arising from your content or your use of the services in breach of this agreement, including a claim that your content infringes their rights. We will tell you promptly of any such claim, let you control the defence, and give you reasonable assistance at your cost.

14. Confidentiality

Each party will keep the other's confidential information confidential, use it only for the purposes of this agreement, and protect it with at least reasonable care. This does not apply to information that is public through no fault of the receiving party, was already known to it, or is required to be disclosed by law or a regulator.

15. Changes to these terms

We may update these terms. For a material change we will give at least 30 days' notice by email before it takes effect, and if you do not accept it you may terminate before that date and receive a pro rata refund for the unused period. Non-material changes, such as clarifications, take effect when published.

16. General

Neither party is liable for failure to perform caused by events beyond its reasonable control, provided it takes reasonable steps to mitigate. You may not assign this agreement without our consent, which we will not unreasonably withhold; we may assign it to a successor of our business on notice to you.

If a provision is found unenforceable, the rest continues in force. A failure to enforce a right is not a waiver of it. This agreement, together with the documents it incorporates, is the entire agreement between us on its subject matter. A person who is not a party has no right to enforce it under the Contracts (Rights of Third Parties) Act 1999.

Complaints and disputes. Raise a complaint at legal@g7cloud.com and we will respond within 10 working days. Both parties agree to try in good faith to resolve a dispute in discussion before starting proceedings.

This agreement is governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from it.