Service Commitment

We commit to 99.99% uptime

And we back it with per-minute monitoring, a live status page and a 30-day money-back guarantee. Five concrete commitments about how the platform is built and run, each one you can check.

What our 99.99% commitment means

We commit to 99.99% uptime. We monitor every site every minute and publish incidents live, so the day anything changes you will see it here. We do not average bad days away.

We back that commitment with money. Every paid plan carries a 30-day money-back guarantee, so if the platform does not live up to this page in your first month, you get your full month back, no form to file.

We would rather keep your site up, and prove it: monitoring you can see, incidents we admit to in public, backups that restore-test themselves nightly, and an architecture that keeps your site serving even when our own control system fails.

The commitments

Five things we actually commit to

Each one is live on the platform today, not an aspiration.

1. Independent per-minute monitoring

Every hosted site is health-checked every minute by monitoring that runs independently of the site itself. Failures alert us (and you, by email, webhook or Slack) the minute they happen, with a daily digest confirming the quiet days. Brief outages are recorded, not averaged into invisibility.

How monitoring works

2. A transparent public status page

Our status page reads live from the platform API the moment you load it. Every indicator is pulled fresh from the running system that alerts us. Incidents appear on it while they are happening, and bad days stay on the record afterwards.

View live status

3. Backups restore-tested every night

Every backup is automatically restored onto a separate test server each night and verified. Not a quick file check, but an actual restore. When you need a backup, you are restoring from one that provably restores. If a nightly restore ever fails its test, we catch it and fix it before you ever need that backup.

How backup testing works

4. Your site survives our worst day

The machines that serve your site route traffic on their own. If our control system (the dashboard and API) goes down, your site keeps serving visitors. We designed the platform around our own worst day, and we keep a live standby copy of every database on a second machine as well.

5. 30-day money-back guarantee

Every paid plan carries a 30-day money-back guarantee. If the platform does not live up to this page in your first month, you get your money back. That is a commitment with money behind it: your full month refunded if we fall short.

See plans & pricing

When something breaks

What actually happens during an incident, step by step.

1

Detection

Per-minute health checks fail and our alerting fires. We are usually investigating before the first customer email arrives.

2

Containment

The machines serving your site are separate from our control system, so a problem there does not become a problem for your site.

3

Transparency

The public status page reflects the incident while it is live. If your site is affected, your own monitoring alerts have already told you.

4

Fix & learn

We fix the actual system (it is ours, end to end) and document what happened internally so the same failure does not repeat.

Service commitment FAQ

The legal detail lives in our terms of service. Live platform state is on the status page.

Judge us on the platform, not the marketing

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