Is there a money-back guarantee?
Yes: 30 days on all paid plans. If G7Cloud is not right for you, contact us within 30 days of your first payment for a refund. The Free plan needs no guarantee: it is free forever and takes no card.
Claiming it is a support ticket, not a form maze: contact us within 30 days of your first payment and we refund it.
The guarantee also backs the 99.99% uptime commitment on self-serve plans: it is the remedy, rather than a service-credit table you have to claim against. Details on the SLA page.
Related questions
Can I cancel at any time?
Yes. There are no lock-in contracts: cancel from the dashboard whenever you like. Your sites, databases and backups are yours, builder-created code can be exported, and you get a reasonable period to take your data with you.
Full answerIs there an uptime SLA with service credits?
We commit to 99.99% uptime, backed by a 30-day money-back guarantee rather than a service-credit scheme you have to claim. You also get independent per-minute monitoring with alerts delivered to you as well as us, restore-tested backups, and an architecture where your site keeps serving even if our control system fails.
Full answerIs pricing different for WordPress, ecommerce or apps?
No. One ladder for everything: Free (£0), Starter (£12/mo), Business (£24/mo), Pro (£59/mo), Studio (£99/mo), Agency (£179/mo), Solo (£29/mo), Solo Plus (£59/mo), Solo HA (£99/mo). Any hosted site slot runs any supported site type, and every plan includes the AI Website Builder. The full breakdown is on the pricing page.
Full answerCan I upgrade or downgrade my plan?
Yes, at any time from your dashboard. Billing is handled by Stripe with proration, so you are only ever charged for the part of the billing cycle you actually use on each plan.
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