What are your response times?
We are a small UK engineering team and we answer every ticket as quickly as we can. Pro plans get priority handling, and Agency plans get dedicated support.
For incidents, the monitoring alerts that reach you reach us in the same minute, so platform-side problems are usually being worked on before the ticket about them arrives.
If your site is down or compromised right now, use the emergency page: it routes the report straight to the right place.
Related questions
What support channels do you offer?
Email and ticket-based support from our UK team. Your ticket is read and answered by the engineers who run the platform.
Full answerWhat monitoring is included?
Per-minute HTTP health checks with alerts by email, webhook or Slack, a daily uptime digest, TLS expiry alerts, and resource metrics with 90-day retention. All included on every hosting plan.
Full answerIs there an uptime SLA with service credits?
We commit to 99.99% uptime, backed by a 30-day money-back guarantee rather than a service-credit scheme you have to claim. You also get independent per-minute monitoring with alerts delivered to you as well as us, restore-tested backups, and an architecture where your site keeps serving even if our control system fails.
Full answerWhat does "managed" actually mean?
We run the infrastructure: containers, TLS certificates, ScaleShield, backups (restore-tested nightly), uptime monitoring and the database layer. You look after your content and application code. Free assisted migration means we help you get onto the platform in the first place.
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