What does "managed" actually mean?
We run the infrastructure: containers, TLS certificates, ScaleShield, backups (restore-tested nightly), uptime monitoring and the database layer. You look after your content and application code. Free assisted migration means we help you get onto the platform in the first place.
Managed never means locked out: SFTP access, WP-CLI and phpMyAdmin are all included, so you keep full control of your own site.
The line in practice: we handle migrations, DNS and email setup, backup restores, PHP versions and monitoring; content editing, custom development and SEO stay yours. The WordPress support page draws it in detail.
Related questions
Do you help with WordPress problems?
We help with anything platform-side: migrations, DNS and email setup, backup restores, PHP version issues (7.4 to 8.4 per site) and monitoring configuration. For updates, we give you the safe workflow (clone, test, apply, with a snapshot first) rather than blind auto-updating plugins on a live site.
Full answerWhat support channels do you offer?
Email and ticket-based support from our UK team. Your ticket is read and answered by the engineers who run the platform.
Full answerWhat are your response times?
We are a small UK engineering team and we answer every ticket as quickly as we can. Pro plans get priority handling, and Agency plans get dedicated support.
Full answerIs there an uptime SLA with service credits?
We commit to 99.99% uptime, backed by a 30-day money-back guarantee rather than a service-credit scheme you have to claim. You also get independent per-minute monitoring with alerts delivered to you as well as us, restore-tested backups, and an architecture where your site keeps serving even if our control system fails.
Full answer