What support channels do you offer?
Email and ticket-based support from our UK team. Your ticket is read and answered by the engineers who run the platform.
That shortens the loop: the person answering can read the logs, fix the cause and reply with what actually happened, rather than escalating your ticket somewhere else.
Pro and Studio plans get priority handling, Agency gets dedicated support, and Enterprise contracts carry a named contact.
Related questions
What are your response times?
We are a small UK engineering team and we answer every ticket as quickly as we can. Pro plans get priority handling, and Agency plans get dedicated support.
Full answerDo you help with WordPress problems?
We help with anything platform-side: migrations, DNS and email setup, backup restores, PHP version issues (7.4 to 8.4 per site) and monitoring configuration. For updates, we give you the safe workflow (clone, test, apply, with a snapshot first) rather than blind auto-updating plugins on a live site.
Full answerIs there an uptime SLA with service credits?
We commit to 99.99% uptime, backed by a 30-day money-back guarantee rather than a service-credit scheme you have to claim. You also get independent per-minute monitoring with alerts delivered to you as well as us, restore-tested backups, and an architecture where your site keeps serving even if our control system fails.
Full answerWhat does "managed" actually mean?
We run the infrastructure: containers, TLS certificates, ScaleShield, backups (restore-tested nightly), uptime monitoring and the database layer. You look after your content and application code. Free assisted migration means we help you get onto the platform in the first place.
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