Do you guarantee uptime?
We commit to 99.99% uptime, backed by a 30-day money-back guarantee rather than a service-credit scheme. You also get per-minute uptime monitoring with email, webhook and Slack alerts sent to you as well as us, a live standby copy of your database on a second machine, and an architecture where your site keeps serving even if our control system goes down.
Monitoring runs every minute from outside your container and alerts go to you as well as us, so downtime is never something you learn about from a customer.
Database high availability is there where it matters most: a live standby copy of your database on a second machine with automatic failover, included on Solo HA and available as a £9/month add-on per site.
The commitment in full is on the SLA page, and the platform's live state is always on the status page.
Related questions
Is there an uptime SLA with service credits?
We commit to 99.99% uptime, backed by a 30-day money-back guarantee rather than a service-credit scheme you have to claim. You also get independent per-minute monitoring with alerts delivered to you as well as us, restore-tested backups, and an architecture where your site keeps serving even if our control system fails.
Full answerWhat monitoring is included?
Per-minute HTTP health checks with alerts by email, webhook or Slack, a daily uptime digest, TLS expiry alerts, and resource metrics with 90-day retention. All included on every hosting plan.
Full answerHow do backups work?
Scheduled daily, weekly or monthly backups plus manual backups on demand, with incremental support. You can restore a full site, a single file or a single database. Off-site backup targets (S3, R2 or SFTP) are supported if you want a copy outside our platform.
Full answerHow do I know a backup will actually restore?
Because we test it. Every backup is automatically restore-tested nightly: a real restore onto a separate test server, not a quick file check. That is how we know a backup will come back before the day you need it.
Full answer