How do backups work?
Scheduled daily, weekly or monthly backups plus manual backups on demand, with incremental support. You can restore a full site, a single file or a single database. Off-site backup targets (S3, R2 or SFTP) are supported if you want a copy outside our platform.
Restores are granular on purpose: a bad plugin update means bringing back one file or one database, not rolling the whole site back a day.
Take a manual backup before anything risky, and let the schedule cover the rest. Everything restores from the dashboard; the backups page covers schedules, restores and retention.
Related questions
How do I know a backup will actually restore?
Because we test it. Every backup is automatically restore-tested nightly: a real restore onto a separate test server, not a quick file check. That is how we know a backup will come back before the day you need it.
Full answerCan I keep backup copies outside G7Cloud?
Yes. Point your backup schedule at your own S3, R2 or SFTP target and a copy is delivered to storage you control, outside our platform. Platform backups still run and still get restore-tested nightly; the off-site copy is belt and braces.
Full answerDo you guarantee uptime?
We commit to 99.99% uptime, backed by a 30-day money-back guarantee rather than a service-credit scheme. You also get per-minute uptime monitoring with email, webhook and Slack alerts sent to you as well as us, a live standby copy of your database on a second machine, and an architecture where your site keeps serving even if our control system goes down.
Full answerWhat monitoring is included?
Per-minute HTTP health checks with alerts by email, webhook or Slack, a daily uptime digest, TLS expiry alerts, and resource metrics with 90-day retention. All included on every hosting plan.
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